a) The loan process / download is possible only once.
After you have placed a media item into the Library Basket, it remains reserved for you for 30 minutes. In order to borrow the media in the Library basket, you must log in with your access data. Now you can download the borrowed media one at a time by clicking the "Download" button. For technical reasons, however, some eBooks currently are available for download only once. The browser must not be closed before the eBook has been downloaded. In contrast to the AV media and ePapers, these eBooks cannot be downloaded again (for example on another computer or if the first download has not worked).
b) The Add-On Digital Editions
If you are using
Adobe Reader 8.0, the download page for the add-on Digital Editions opens before the document opens, as this reader requires an add-on for
DRM-protected media, which you must download additionally.
Adobe Reader 8 features new methods for opening and managing eBooks. You can thus read and manage eBooks and other publications using the free
Adobe Digital Editions software. Digital Editions is a separate, web-based Rich Internet Application (RIA), which supersedes the eBook functions of earlier versions of
Adobe Reader. When you install Digital Editions, existing book elements are imported automatically and are then available in Digital Editions. You can, however, import PDFs in Digital Editions one at a time. Tip: If you double-click on the icon of an eBook,
Adobe Reader automatically launches the website for downloading Digital Editions. You may begin with the installation of the software from here.
c) Firewall Settings
When a borrowed document has been requested for the first time,
Adobe Reader must access the Internet in order to verify the authorisation. If you have a firewall installed (e.g.
Zone-Alarm), it must be configured accordingly.
"PDF documents cannot be downloaded. What is being downloaded is a 1 KB file ext.ebd.“ "The download button is missing, or the book that originally was an etx.ebd file now has no download button.“
Both problems mentioned above have the same cause and can be traced back to the system of an external provider, which does not permit direct access to its content and encrypts the content itself with an older Adobe
DRM solution (Adobe Content Server). The borrowing process works with an XMS metafile (ebx.etd or .acsm) that contains the URL of the License as well as that of the actual PDF document. If this is the case, one should not download the file with the help of "Save Under", but open it directly. The
Adobe Reader installed on the User’s computer opens the file directly. After opening, it downloads the license file and then the corresponding PDF document (eBook). Downloading such a metafile again is not possible, as the corresponding authorisation proceeds very rapidly on the server and the loan process is considered completed. This is also the reason why you should open the file directly. The download page of these titles contains the tip that you must open the file directly.
How do you use titles in ePub format with iPad, iPhone or iPod Touch?
eBooks in ePub format can be used with iPad, iPhone and iPod Touch with the "Onleihe"
app. Instructions can be found here. Alternatively you can use eBooks in the ePub format without the
Onleihe appbut by using the ‘BluefireReader’ app (
Download here).
A requirement (as with the Onleihe app) is the installation of a free Adobe ID when you open the programme. (More on the topic of Adobe IDs can be found on the
Adobe website).
To open an ePub document from the eLibrary with Bluefire Reader there are various options:
a) Download using a PC or Laptop (Windows or Mac OS)
1. The data file ending in ‘acsm’, which is offered when downloading an ePub title, should be saved onto the hard drive. This file can then be attached to an email and sent to the relevant device (iPad, iPhone or iPod Touch). When the email is opened on the end device, the message ‘Open with Bluefire Reader’ will appear. After opening (and entering your Adobe ID where neccesary), the title can be used on the end device for the duration of the loan period.
2. With Windows, the ePub data is usually found on the local data storage device. The computer should then be connected to the end device. You will need to use iTunes at this point (Download here). An exchange of data can be carried out using the Bluefire Reader app (see ‘file sharing’ under ‘synchronisation’ under the tab ‘Apps’). Attach the ePub to the Bluefire Reader documents. The ePub will then automatically be transferred to the connected end device and can be opened there using the Bluefire Reader. Further details can be found here (English language instructions).
The ePub will then automatically be transferred to the connected end device and can be opened there using the Bluefire Reader. Further details can be found here (English language instructions).
b) Download directly onto the end device
Using the ‘Safari’ browser on your end device, you can search directly for ePub titles in the eLibrary and – after verifying your user account – open them with the Bluefire Reader.
Using eBooks in ePub format with Android devices
Using the
Onleihe app for Android, you can use eBooks in ePub format on Android devices. Installation instructions can be found here.
The Windows Media Player will not play media with Windows 7
With the new
Microsoft Windows 7 operating system, it is possible that the Windows
Media Player (WMP) will not play media which contain
DRM- protected contents. The reason for this could be an error in the tool used by the manufacturer "Sysprep" to play the software on the computer. There is a Knowledge Base Article by Microsoft on this topic, with suggestions for solving the problem:
http://support.microsoft.com/kb/976590
Firstly, computer users should use Windows 7 to test the problems with playing media containing
DRM-protected contents in order to find out whether their system is affected by this error. Go to the following link:
http://go.microsoft.com/fwlink/?LinkID=166118
Download the file stored there, and open it with your
Media Player. You will be prompted to download an update for your
Media Player. Click ‘Allow’ and then ‘Update’ to carry out the procedure. If your computer now plays the downloaded data, then your computer is not affected by the error. If, however, you get an error message when trying to play the data, you should use the following ResetDRM tool to eliminate the error:
Important information: This tool deletes all Windows
Media Player DRM licences on your current Windows 7 installation. You should only use the tool if all types of
DRM-protected contents cannot be played. After using the tool, you will need to obtain new licences for all your
DRM protected data.
Reset DRM Tool:
http://go.microsoft.com/fwlink?LinkId=105000
Download this programme onto your hard drive. Use the right mouse click to select "Ausführen als Administrator" and the tool will carry out the rest of the procedure. Afterwards, download the test file again and if it can now be successfully played, the error has been corrected./div>
You can use streaming to obtain eAudios and eMusic directly from the App.
Please note that when you go through the borrowing procedures you must decide whether you want to borrow the eAudio title using streaming (via the app) or as a download (via the website). During the loan period a stream can no longer be downloaded onto the computer via your media account. Equally, an eAudio title which has been downloaded can no longer be streamed.
